Refund policy

Peachy – Return & Refund Policy

Effective April 1, 2026

At Peachy, we are committed to providing quality products and excellent customer service. Please read this policy carefully before placing your order.

By purchasing from Peachy, you agree to the terms outlined below.

All Sales Are Final

All purchases made through Peachy are final.

We do not accept returns, exchanges, cancellations, or refunds once an order has been placed, except in the circumstances described below.

We do not offer refunds for:

  • Change of mind

  • Accidental purchases

  • Ordering the wrong item, size, color, or style

  • Failure to read product descriptions or specifications before purchasing

  • Normal variations in color, texture, or appearance due to screen settings or lighting

  • Minor cosmetic imperfections that do not affect the functionality of the product

  • Delivery delays caused by shipping carriers, customs, weather, holidays, or other circumstances beyond our control

  • Packages marked as delivered by the shipping carrier

  • Refused deliveries or incorrect shipping addresses provided by the customer

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, we will gladly review your claim.

To request assistance, please email Peachyhavenhelp@outlook.com within 4 days of your package being marked as delivered.

Please include:

  • Your order number

  • Your full name

  • A detailed description of the issue

  • Clear photos of:

    • The item

    • The shipping label

    • The packaging

  • A short video clearly showing the defect or issue

Claims submitted without sufficient evidence may be denied.

Resolution Process

Once we receive your request, our team will investigate the claim.

If your claim is approved, Peachy may, at its sole discretion:

  • Send a replacement item

  • Issue store credit

  • Offer another reasonable resolution deemed appropriate

The resolution offered will depend on the nature of the issue and inventory availability.

Items That Are Not Eligible

The following are not considered damaged or defective:

  • Slight color differences caused by monitor or phone display settings

  • Minor manufacturing variations

  • Packaging damage that does not affect the product itself

  • Normal wear after use

  • Damage caused by misuse, improper care, accidents, or modifications

Lost or Stolen Packages

Once an order has been shipped, responsibility for delivery rests with the shipping carrier.

Peachy is not responsible for packages that are:

  • Lost after being marked "Delivered"

  • Stolen after delivery

  • Delayed due to shipping carriers

  • Delayed because of customs processing

  • Delayed due to weather or natural disasters

If your package appears to be lost, we recommend contacting the shipping carrier directly.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address during checkout.

Peachy is not responsible for orders shipped to an incorrect address provided by the customer.

If an order has already been processed or shipped, we cannot change the delivery address.

Order Cancellations

Orders begin processing quickly.

Because of this, we cannot guarantee cancellations or modifications after an order has been placed.

Chargebacks & Payment Disputes

We encourage customers to contact us before opening a dispute with their bank or payment provider.

If a chargeback is initiated without first contacting us, we reserve the right to:

  • Submit all available documentation, including order confirmations, tracking information, delivery confirmation, and customer communications

  • Deny future purchases

  • Restrict future access to our services

Fraud Prevention

To protect both our customers and our business:

  • All claims require photo and video evidence.

  • Only one claim per order will be reviewed.

  • Fraudulent or abusive claims will be denied.

  • We reserve the right to refuse service to customers who repeatedly abuse this policy.

Processing Times

Approved claims are typically reviewed within 3–7 business days.

If a replacement is approved, it will generally ship within 2–5 business days, depending on product availability.

Limitation of Liability

To the fullest extent permitted by law, Peachy shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or any delay in delivery.

Our maximum liability shall not exceed the purchase price paid for the affected item.

Need Assistance?

If you have any questions regarding your order, please contact us at:

Peachyhavenhelp@outlook.com

Our support team will be happy to assist you.

Thank you for shopping with Peachy.